THE NEXT POSTAL DATE IS WEDNESDAY 2ND JUNE 2021.

FAQ's

WHERE ARE YOU BASED AND WHERE DO YOU DELIVER TO?

We are based in Manchester but we can deliver to anywhere in the UK 🇬🇧🚚

 

WHEN WILL MY ORDER BE DELIVERED?

We currently dispatch all orders on a Tuesday via Royal Mail 1st class. This service states 1-7 working days for delivery due to COVID-19. Orders of 2 or more boxes (over 2kg) will be posted via DPD. This service states 1-2 working days. Please allow extra time for your delivery as there may be delays to postal services during this time. 

Please order at your own risk as we can not be held responsible for delays. We will not be allowing refunds based on delays like this. 🦠 Don’t worry - our Cocktails have a 16-18 day shelf life so they will still be delicious when you receive them! 😋

 

HOW LONG DO THE DRINKS LAST FOR?

The drinks last for 18 days unopened from when they have been dispatched. Once opened, please consume within 5 days. Remember to keep them refrigerated and shake the bottle before use. Ice is required and is a key ingredient to making Cocktails! 🍹 

 

CAN I FREEZE MY MIXERS?
Although we would prefer if you drank them fresh, our mixers can be frozen. However the colour and flavour may differ, compared to when fresh.

 

WHY HAVE MY MIXERS SETTLED?

Some of our mixers contain fresh fruit purees, lemon and lime juice and after some time they may start to separate from the other ingredients in the bottle. This is perfectly normal, just make sure you give the bottle a good shake before drinking, and enjoy!  

 

WHAT ALLERGENS DO YOUR COCKTAILS CONTAIN? 

All of our Cocktails are free from nuts, gluten and are suitable for vegans and vegetarians. However, some of the sweet garnishes may contain animal products. All drink ingredients are listed in the product description.

 

HOW MANY PEOPLE DOES THE BOX SERVE?

Well that depends if you’re a sharer or not! You get 12 Cocktail Mixes with all the garnishes ✨

 

ARE YOUR PRODUCTS VEGGIE/HALAL?

All of our Cocktail Boxes are suitable for vegetarians unless stated otherwise. With our sweets, only some are veggie/halal and will be stated in the descriptions. 

 

PACKAGING

The mixer bottles currently used are made from recyclable PET. BPA Free & FDA Certified. All mixers are packaged in a box (not a gift box) and posted out. If you would like the mixers packaged in a gift box we can do this at an additional cost, please email us at office@bostonshakers.co.uk. 

Our Cocktail Box packs are nicely packaged and this can be sent out as gift boxes. 

 

I WOULD LIKE TO SEND COCKTAILS AS A GIFT - CAN I ADD A MESSAGE?

Yes! There is a little box at the checkout - this note will be added to your delivery when sent 🎁 Please note that our boxes are not gift wrapped. However, if you wish to add this on, please contact us at office@bostonshakers.co.uk.

  

DO YOU OFFER TRADE PRICES?

Please contact us directly on office@bostonshakers.co.uk so we can discuss your requirements in more detail.

 

WHAT IS YOUR RETURNS POLICY?

We do not accept returns. 

As our Cocktails are perishable goods, we are unable to offer any refunds. However, please do contact us if you are not happy and we will definitely see what we can do to resolve it for you. ✨

 

EXCHANGES

We can only replace items if they are defective or damaged in any way. If this is the case, please email us at office@bostonshakers.co.uk 🔥

 

CANCELLATION POLICY

If you would like to cancel your order, please let us know as soon as possible. However we do charge a £2.50 admin fee. 

 

DAMAGES

When we send out our boxes, they are in perfect condition. We trust our courier to look after the parcels. If for any reason you do receive a damaged item from the delivery driver, you can refuse the delivery and have it returned to us. You would then need to inform us and we will be able to send out a replacement.

If you haven’t noticed until the packaged is opened, please can you take pictures and email them to us. If the products inside are not damaged, but the outer packaging is, we will not be able to do anything, as the drinks and garnishes will be in edible condition.

Please note that our products are not gift wrapped. They are sent out in postal boxes inside a postal bag. However, if you wish to add this on, please contact us at office@bostonshakers.co.uk.